Over the past two and a half days, I have been having a horrible time with Visible. My wife has had it for a little over 4 months now, We had a little problem getting her phone set up because visible was so new and had a lot of problems. However, we made it through and she has had amazing service this whole time, They also sent her gifts. My wife got free movie tickets with a gift basket that had candy and popcorn and other stuff. They also send another gift, it was a nice phone case and class cover for the Visible R2 phone. I liked it, I even got kinda jealous. The only thing my phone company ever sent me was a bigger bill than I expected.
I decided to move my father and I service to Visible. I did the phone swap and ordered 2 Visible R2 because for a cheap phone, it's not bad at all. I ordered on Sunday and they came Tuesday. Not bad at all. After charging it for three hours, I turned on my dads phone and his number ported no problem, he was on it in about 30 min with all the updates. Mine on the other hand, not so much. It kept saying I had the wrong pin from my original carrier and to contact customer service.
I tried... and tried.... and tried.... for two and a half days. I would sit in front of my laptop (lucky I had those two days off) in front of me on the web chat and facebook chat, my phone on the app chat and texting them, my tablet on the Instagram app and Twitter app, and even came here to Reddit. during that time my friends that had Verizon could not text me because my number was in porting limbo. I got up and started doing that from the time they opened at 7am and every time I would leave to pee our shower or eat, they would answer on one but would end the chat by the time I got back.
So after two and a half days I get a someone on Facebook chat. They fixed my problem in a few seconds. I told them how I had been trying to reach them for days. She did not reply or attempt to give an apology. So I asked for he account number and pins for each of my phones so I could port the numbers back out with no problem. She gave them to me.
I HIGHLY RECOMMEND ASKING YOUR ACCOUNT # AND PIN # WHEN YOU FIRST SIGN UP SO WHEN YOU WANT TO CHANGE TO ANOTHER PROVIDER YOU DO NOT HAVE TO WAIT FOR DAYS. I found out the pin is 1212 across the company.
I then asked to have a supervisor call me so I could return everything. The supervisor by the name of Derrick called me within 10 minutes. Derrick listened to me tell him the whole story and that I did not feel very welcome to the company. Derrick responded by first apologizing and telling me that even though they were busy the info I had in the chat logs should have been use to just fix the problem and leave me a message instead of what happened. He went on to explain how the company works and the things that they are trying.
One of many things they are trying is to not have phone calls in, instead he got people above him to set up phone calls out. The idea is to quickly figure out the customer needs bt a quick text and get them to the right area. However, when calls are needed, they could call you instead of you calling and dealing with an AI that does not understand you and then getting some low level rep that cannot fix your problem and then getting transferred on hold x 3 and then have to wait another 10 minutes to get a supervisor. He then explained to me that with the fact of the data cap being lifted (I had just found that out the day before, AWESOME!) and sale prices on the phones they had found out just how much of a larger support group they needed, he said they were working to fix it now.
All of the stuff he said made way too much sense to me and I could see with what they had planed working in the future. He asked me to stay and give it a try. He told me that if I ever have a problem again to send a message asking them to ask Derrick to call me and he would. He said he worked Monday through Friday and would get to me ASAP. I was so impressed with how he handled everything I could not say no.
In short, I am staying for now. I am making a promise in 3 months to report back with a review.
Also I am happy that I did get in right now because the data caps will be coming back soon!!! I am grandfathered in now. I highly recommend, if you are thinking about signing up, do it now so you can be grandfathered too. Even if you decide not to keep it, you can always cancel.
If you do sign up, use my code and you will get $20 off your first bill and so will I. My code is: tFhMB Type it in when your filling in your name at the beginning. or go here: https://www.visible.com/referral/tFhMB It is only $40 a month with tax and you get unlimited hotspot forever!!
So we will see, I will let you guys know about it but for now I am happy! Google luck everyone, tell me how it went for you.
P.S.
Check out the speed in Sarasota, Florida and I am getting the same from the hotspot. I saw higher in Tampa, Florida in the 40's I have seen higher as well!!
Traveling Down The Bannister'sTravel More
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